Patient Satisfaction of JKN Participants at Quality of Pharmaceutical Services at Community Health Centers in Surakarta

Abstract

In the era of National Health Insurance, health development in the field of medicine, among
others, aims to ensure the availability of medicines to achieve satisfactory service targets. The
survey of the Directorate General of Pharmacy and Medical Devices at the Ministry of Health
shows that health care centers that have implemented pharmaceutical services according to the
new standards have reached 25%. The purpose of this study was to determine the percentage of
patient satisfaction of participants of the National Health Insurance in the quality of pharmacy
services at the Parent Community Health Center in Surakarta.
This research is a quantitative study, data obtained concurent. Primary data were obtained
from questionnaires filled by outpatient National Health Insurance patients. Informants were
selected using purposive sampling technique. Questionnaire data was processed then compared
between the services obtained by the patient and the services expected by the patient, after which
the results were presented in the form of a Cartesian diagram.
Through this research, 90.23% of National Health Insurance patients at the Surakarta
primary health center expressed satisfaction with the quality of their pharmaceutical services and
services in accordance with patient expectations.